Return & Refund Policy

Last updated: 2026 · Applicable across all 7 Emirates, United Arab Emirates

1. Return Eligibility & Period

Customers may request a return or exchange within 14 calendar days from the date of package delivery across the United Arab Emirates.

• Defective, Damaged, or Incorrect Items: If an item arrives damaged, expired, defective, or different from what was ordered, you are entitled to a full replacement or 100% refund at no cost to you.
• Non-Defective & Change of Mind: Unopened, unused items in their original sealed manufacturer packaging with all seals and tags intact are accepted for return or exchange within 14 days.

2. Exchanges

Yes, we accept product exchanges. If you received an incorrect item or wish to exchange an eligible unopened item for another product of equivalent value, our courier will deliver the replacement and collect the return at your convenience.

3. Return Shipping & Fees

• Defective Products: Free of charge (0.00 AED). 9thCart arranges complimentary courier pickup from your doorstep across the UAE.
• Restocking Fee: No restocking fee (0.00 AED) is ever charged to customers.

4. Return Method

Returns are handled directly via doorstep courier collection. Once your return request is confirmed, our courier partner will arrange pickup from your registered address in Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, or Umm Al Quwain.

5. Refund Method & Timelines

• Credit / Debit Card (Stripe): Once the returned item is inspected at our warehouse, your refund is processed back to the original card within 3 to 5 business days.
• 9thCart Store Wallet: Customers may also choose instant credit to their 9thCart digital wallet to use immediately on future grocery orders.

6. How to Initiate a Return

To request a return or exchange, simply contact our customer care team with your Order ID and photo evidence (for defective or damaged goods):